Q1. Can I have a sample order for red therapy light?
A: Yes, samples are available for testing. We use express shipping to ship your sample order and normally the delivery takes 3-7 business days.
Q2. What about the lead time?
A: We can ship out the samples within 48 hours after we receive full payment. Customized goods within 10-15 days based on your order quantity.
Q3. Do you have any Minimum Order Quantity for your red therapy light?
A: Low MOQ. Sample order, the MOQ is 1pc. Customized order, the MOQ is 20pcs/model.
Q4. Is it OK to customize my logo on the red therapy lights and packaging?
A: Yes. Please inform us of the designs and we'll make samples to confirm before production.
Q5. Do you have a guarantee for the products?
A: We provide 3 years warranty for our products.
Q6. Can you make a new product if we offer design and samples?
A: Yes. We can make the molds and manufacture according to your design. Please feel free to contact us about the custom details and we will produce any styles and colors you desired.
Q7. What are your shipping advantages?
A: We work with express shipping, air shipping, sea shipping carriers and we offer you the best alternative depending on your needs and shipping destination. Samples always ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in a strict quality control system and the defective rate will be less than 0.2%. Secondly, we will check the issue and discuss the solution according to the situation.
Q9. Are you a manufacturer or trading company?
A: We are the manufacturer, specialized in researching, manufacturing professional LED light therapy and other led lights including grow lights. We already got many patents and quality certificated on products. LED light therapy widely to use for home therapy, gym therapy, etc. products already exported to the US, Canada, Australia, US, EU, Japan & South Korea.
